Friday, September 21, 2012

Bad Press For American Airlines: "Book Away"

We keep an eye on American Airlines. We haven't flown them all that much over the years but they got our attention a few months ago.

In the midst of bankruptcy, they offered a great status-match to United Airlines elite members dissatisfied with the changes made to that program, and thousands of United customers took advantage of the offer.

It turns out American isn't out of the woods yet; their pilots are very unhappy with the status of negotiations.

It has gotten to the point that some industry experts are advising travelers to "book away" from American.

One notable example is Scott McCartney in his latest Middle Seat column, Book Away From American This Fall; Pilot Feud Has Made Airline Too Unreliable

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