Saturday, December 31, 2011

Tonight's Hotel Reservation: Say What?

Kathy was reviewing our Hilton reservations online this morning just to make sure we'd re-qualified for Diamond Elite status in 2012. Much to our surprise, a reservation popped up for tonight, December 31, 2011 at our go-to SEA hotel, the Doubletree. What we'd been trying to do was book a night January 31, 2012. Oops! Even though it was a non-cancellable rate, a quick phone call to the hotel resulted in their graciously moving tonight's reservation to the right night. Sometime that will happen, but this time we managed to stave off paying for a night we're not using. We also checked with United this morning after noticing that a schedule change resulted in our being moved to different flights LHR-IAD in May. That was nobody's fault, since we were on different PNRs and the computer wouldn't notice. When the schedule changes occurred we didn't notice in the confirming e-mails that we'd been moved to separate flights. A quick call to the UA 1K line resulted in our being placed back together on the same flight out of London. Happy New Year!

No comments:

Post a Comment