Tuesday, July 24, 2012

Airline Apology Letter Of The Day

Here is the e-mail reply from American Airlines to a couple who each pulled shards of broken glass from their mouths while eating dessert during a flight.

Dear Caldwell:

Thank you for contacting us regarding your recent flight.

We are sorry to hear about what happened on your flight 1521 on June 13 from Chicago to Tuscon (sic). We have reported the incident to our catering department about the glass in your ice cream that you received in First class, for internal investigation and handling. We have also sent your feedback regarding how the flight attendant handled the situation to our VP of Flight Services.

We are sorry that we can not (sic) compenate (sic) with cash but hope the 15,000 bonus miles into your husbands (sic) AAdvantage account shows our gesture of goodwill for the situation.

Mrs. Caldwell, it was a pleasure to asssit (sic) you and your husband.
The "Caldwell" in question is the wife. Her husband is a physician who happens to be the son of the late novelist Erskine Caldwell, the author of Tobacco Road.

We found this in an interesting and humorous Chicago Tribune column written by John Kass.

You can read the entire column, Unjust desserts leave bad taste in fliers' mouths, here.


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